服务条款

4.1 Employer Interface (Web)

• Publication of available shifts
• Automatic push notifications to employees
• Multi-establishment management (depending on plan)
• Analytics dashboard and statistics
• History of shifts and replacements
• Team and employee management

4.2 Employee Interface (Mobile App)

• Instant notification reception
• One-click shift acceptance/refusal
• Gamification system (points, badges, rankings)
• Real-time revenue estimation
• Attendance certificate generation
• Personal history of completed shifts

4.3 Service Availability

Shift Express strives to maintain the service accessible 24/7. However, we do not guarantee uninterrupted availability. Scheduled maintenance may be performed, with prior notice when possible.

5.1 Pricing Plans

Detailed pricing is available on the Pricing page of our website. Four plans are offered: Free, Pro, Ultra, and Enterprise. Each plan includes specific features and limits (number of establishments, shifts, employees).

5.2 Payment Terms

Payments are made by credit card or SEPA transfer. Subscriptions are billed monthly or annually according to your choice. Annual payment benefits from a discount equivalent to 2 months free. Billing occurs on the subscription date and then at each monthly or annual due date. In case of payment rejection, Shift Express reserves the right to suspend service access after notification.

5.3 Price Modifications

Shift Express reserves the right to modify its prices at any time. Any modification will be notified by email with a minimum notice of 30 days. New prices will apply at the next billing due date. You retain the right to terminate your subscription before the new prices take effect.

5.4 Refund

The Free plan is not subject to billing. For paid plans, no refund is granted in case of termination during the current period, except in case of major unresolved service dysfunction. Amounts already paid remain acquired by Shift Express.

9.1 Service Availability

Shift Express makes every effort to ensure service availability and security, but cannot be held responsible for interruptions, bugs, malfunctions, or data loss, whatever their causes. The service is provided "as is" and "as available", without warranty of any kind, express or implied.

9.2 User Content

Shift Express is not responsible for content published by users (shift descriptions, communications between employers and employees). Users are solely responsible for compliance with labor law and applicable collective agreements.

9.3 Employer-Employee Relations

Shift Express is a management and communication tool. We are not a party to the contractual relationship between employers and employees. Shift Express cannot be held responsible for disputes between users, working conditions, compensation, or any dispute related to shift execution.

9.4 Limitation of Damages

Under no circumstances shall Shift Express be liable for indirect, incidental, special, or consequential damages (loss of revenue, data loss, customer loss, etc.), even if we have been informed of the possibility of such damages. The total liability of Shift Express, all causes combined, shall in no event exceed the total amount paid by the user during the 12 months preceding the event giving rise to liability.

10.1 Termination by User

You may terminate your subscription at any time from your account settings, or by contacting us at hello@shift.express. Termination takes effect at the end of the current billing period. No prorated refund will be made for the current period. After termination, you retain read-only access to your data for 30 days, after which your account and data will be permanently deleted (in accordance with GDPR).

10.2 Suspension or Termination by Shift Express

Shift Express reserves the right to suspend or delete any account, without notice or compensation, in the following cases:

• Violation of these TOS
• Fraudulent or abusive use of the service
• Payment default after notice remaining without effect for 15 days
• Breach of platform security or integrity
• Judicial or administrative decision

In case of suspension for TOS violation, no refund will be made.

11.1 Security

Shift Express implements technical and organizational security measures in accordance with industry standards: SSL/TLS encryption, secure hosting, regular backups, strict access control, periodic security audits.

11.2 Technical Support

Support level depends on subscribed plan: • Free: Email support, response time within 72 business hours • Pro: Priority email support, response time within 24 business hours • Ultra: Dedicated email and chat support, response time within 4 business hours • Enterprise: Dedicated account manager, 24/7 support, response time within 1 hour

11.3 Backups

Shift Express performs automatic daily backups of all data. However, we recommend users regularly export their important data.

15.1 Entire Agreement

These TOS constitute the entire agreement between you and Shift Express regarding use of the service, and supersede all prior agreements.

15.2 Severability

If any provision of these TOS is held invalid or unenforceable, the other provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision of equivalent effect.

15.3 Waiver

Failure by Shift Express to exercise a right provided by these TOS does not constitute a waiver of that right.

15.4 Assignment

You may not assign or transfer your rights or obligations under these TOS without prior written consent from Shift Express. Shift Express may freely assign its rights and obligations.